Refund and Cancellation Policy
This policy explains refund and cancellation rules for physical products, personalized products, digital products, and sessions.
Physical Products
Because our products are handmade, spiritually prepared, and often personalized, sales are generally final once production, preparation, packaging, or shipping has begun.
If an item arrives damaged or incorrect, contact us within 3 days of delivery with clear photos of the item and packaging.
Personalized Products
Personalized ritual oils, aura sprays, salts, kits, and custom tools are prepared for the individual customer and cannot be resold. These items are not eligible for return once preparation has begun.
Digital Products
Digital products, downloadable files, and personalized digital reports are generally non-refundable once delivered or once preparation has begun.
Technical delivery issues will be reviewed and resolved when possible.
Sessions and Appointments
Session cancellations or reschedule requests should be made as early as possible. Missed appointments or late cancellations may not be eligible for refund.
If a practitioner must reschedule, we will contact you with available options.
Order Cancellations
Order cancellations may be requested within 12 hours of purchase by emailing mj@omasdesign.us.
Once production, energetic preparation, digital preparation, packaging, or fulfillment has begun, cancellation may no longer be possible.
Contact
For refund or cancellation questions, email mj@omasdesign.us and include your order number.
Last updated: July 16, 2026