Shipping and Returns

Thank you for choosing Oma's Design by MJ (doing business as "Oma's Sacred Tools"). Each of our creations is handmade, energetically prepared, and packaged with sacred intention. This page provides clear information about our processing times, shipping methods, and return policies to ensure a smooth and transparent experience.

1. Processing Time

Each item is crafted with care and spiritual purpose. Our standard processing time is 3-7 business days before shipping. Custom, personalized, or channeled orders may require additional preparation time. If so, we will notify you by email with an updated estimated shipping date.

2. Shipping Methods & Tracking

All orders are shipped via USPS, and a tracking number will be provided once your package leaves our studio.

Estimated delivery times:

• United States: 3-7 business days after shipping
• International: approximately 2-4 weeks depending on destination and customs processing

Delivery times may vary based on carrier operations and external circumstances.

3. Address Accuracy & Address Changes

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you need to update your address, please contact us at mj@omasdesign.us within 12 hours of placing your order.

Oma's Design by MJ, LLC is not responsible for packages delivered to an incorrect address provided by the customer.

4. Lost, Delayed, or Delivered Packages

Once an order has been shipped, responsibility for delivery transfers to the shipping carrier.

• Lost or delayed packages: Please file a claim directly with USPS and notify us with your claim number so we can assist if needed.
• Packages marked as delivered: We cannot issue refunds for packages marked as delivered by the carrier. Please check with neighbors or your local post office if your package cannot be located.

5. Returned Packages

If a package is returned to us due to an incorrect address, refusal of delivery, or failure to claim the shipment, the customer will be responsible for the cost of reshipping the package.

6. Returns & Exchanges

Due to the spiritual, handmade, and often personalized nature of our creations, all sales are final.

We do not accept returns or exchanges once a product has left our studio. Each item is carefully inspected and energetically sealed before shipping.

7. Damaged or Incorrect Items

If your order arrives damaged or incorrect, please contact us within 3 days of delivery at:

mj@omasdesign.us

Include clear photos of the item and the packaging. After review, we will gladly offer a replacement or store credit when appropriate.

8. International Orders, Customs & Taxes

International customers are responsible for any customs duties, VAT, import taxes, or local fees required by their country.

Customs procedures may delay delivery, and these timelines are outside our control. We recommend tracking your package regularly once it has been shipped.

9. Order Cancellations

Order cancellations may be requested within 12 hours of purchase.

Once production, energetic preparation, or packaging has begun, cancellations may no longer be possible.

Please contact us as soon as possible if you need assistance.

10. Sustainable Packaging

We care deeply about the Earth and strive to use eco-friendly packaging materials whenever possible. Your sacred tools will arrive safely, beautifully presented, and ready for personal use or gifting.

11. Need Assistance?

For questions regarding shipping, orders, or damaged items, please contact us at:

mj@omasdesign.us

We respond within 24-48 hours, Monday through Friday.

12. Limitation of Liability

Oma's Design by MJ, LLC is not liable for shipping delays caused by postal carriers, customs processing, weather conditions, transportation disruptions, or other circumstances beyond our control.

13. Spiritual Disclaimer

All products, tools, and readings offered by Oma's Design by MJ (doing business as Oma's Sacred Tools) are spiritual resources intended to support personal growth, reflection, and energetic alignment.

They are not medical, psychological, legal, or professional advice, and are not intended to diagnose, treat, cure, or prevent any condition. Individual experiences may vary, and the use of our products is a personal choice.

For more information, visit Oma's Design or contact us.

Gracias por elegir Oma's Design by MJ (operando como "Oma's Sacred Tools"). Cada una de nuestras creaciones es artesanal, preparada energeticamente y empacada con intencion sagrada. En esta pagina encontraras informacion clara sobre nuestros tiempos de procesamiento, metodos de envio y politicas de devolucion para garantizar una experiencia transparente.

1. Tiempo de Procesamiento

Cada articulo se elabora con cuidado y proposito espiritual. Nuestro tiempo estandar de procesamiento es de 3 a 7 dias habiles antes del envio.

Los pedidos personalizados o canalizados pueden requerir tiempo adicional. En ese caso, te contactaremos por correo electronico con la fecha estimada de envio.

2. Metodos de Envio y Rastreo

Todos los pedidos se envian mediante USPS y recibiras un numero de rastreo cuando tu paquete salga de nuestro taller.

Tiempos estimados de entrega:

• Estados Unidos: 3 a 7 dias habiles despues del envio
• Internacional: aproximadamente 2 a 4 semanas dependiendo del destino y los procesos aduanales

3. Exactitud de la Direccion

El cliente es responsable de proporcionar una direccion de envio correcta y completa al momento de la compra.

Si necesitas modificar tu direccion, contactanos dentro de 12 horas despues de realizar el pedido en: mj@omasdesign.us.

Oma's Design by MJ, LLC no se hace responsable de paquetes entregados a direcciones incorrectas proporcionadas por el cliente.

4. Paquetes Perdidos o Retrasados

Una vez que el pedido ha sido enviado, la responsabilidad de entrega pasa al transportista.

• Paquetes perdidos o retrasados: abre un reclamo directamente con USPS y notificanos con el numero del caso.
• Marcado como entregado: no podemos emitir reembolsos por paquetes marcados como entregados por el transportista.

Te recomendamos consultar con vecinos o con tu oficina postal local.

5. Paquetes Devueltos

Si un paquete es devuelto debido a direccion incorrecta, rechazo de entrega o no ser reclamado, el cliente sera responsable de cubrir el costo de reenvio.

6. Devoluciones y Cambios

Debido a la naturaleza espiritual, artesanal y personalizada de nuestros productos, todas las ventas son finales.

No aceptamos devoluciones ni cambios una vez que el producto ha salido de nuestro taller.

7. Productos Danados o Incorrectos

Si tu pedido llega danado o incorrecto, contactanos dentro de 3 dias posteriores a la entrega en:

mj@omasdesign.us

Incluye fotografias del producto y del empaque. Tras la revision, podremos ofrecer reemplazo o credito en tienda cuando corresponda.

8. Pedidos Internacionales, Aduanas e Impuestos

Los clientes internacionales son responsables de cualquier impuesto, arancel o tarifa de importacion que exija su pais.

Los procesos aduanales pueden retrasar la entrega y estos tiempos estan fuera de nuestro control.

9. Cancelaciones

Las cancelaciones pueden solicitarse dentro de 12 horas despues de realizar la compra.

Una vez que el proceso de preparacion energetica, produccion o empaque haya comenzado, la cancelacion puede no ser posible.

10. Empaque Sostenible

Nos importa profundamente la Tierra y utilizamos materiales ecologicos siempre que sea posible para proteger tus herramientas espirituales durante el envio.

11. Atencion al Cliente

Si tienes preguntas sobre envios, pedidos o productos danados, contactanos en:

mj@omasdesign.us

Respondemos en un plazo de 24 a 48 horas, de lunes a viernes.

12. Limitacion de Responsabilidad

Oma's Design by MJ, LLC no es responsable por retrasos causados por transportistas, aduanas, condiciones climaticas, interrupciones logisticas u otras circunstancias fuera de nuestro control.

13. Aviso Espiritual

Todos los productos y lecturas ofrecidos por Oma's Design by MJ (Oma's Sacred Tools) son herramientas espirituales destinadas al crecimiento personal y la alineacion energetica.

No sustituyen asesoria medica, psicologica, legal o profesional.